FAQ
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Find answers to your questions about Hood & Luxe's premium unisex hoodies, shipping, returns, and more.
Below, you’ll find answers to some of the most common questions about our Unisex Premium Hoodies, Shipping & Delivery, and Gift Cards. If you need further assistance, please Contact Us!
Product Details
1. What material are your hoodies made from?
Our Unisex Premium Hoodies are crafted from a high-quality cotton-polyester blend, ensuring a perfect balance of comfort, durability, and softness.
2. What sizes do the hoodies come in?
Our hoodies are available in Small (S), Medium (M), Large (L), Extra Large (XL), 2XL, and 3XL. Check our detailed Size Guide for exact measurements.
3. Are your hoodies true to size?
Our hoodies feature a modern fit that is slightly more tailored than standard styles. The sizing runs small, so we recommend sizing up for a more relaxed fit. Visit our Size Guide for tips on finding your perfect fit.
4. Is your clothing eco-friendly?
Yes! We prioritize sustainability by focusing on ethical manufacturing and eco-friendly materials. Learn more on our Sustainability Commitment page.
Care Instructions
5. How should I care for my hoodie?
To keep your hoodie looking its best:
- Wash inside out with cold water (maximum 30°C).
- Do not bleach.
- Tumble dry on low heat.
- Iron inside out on low heat.
- Do not dry clean.
Customization Options
6. Do you offer customizations?
Yes! Personalize your hoodie with custom text, logos, or artwork. Simply select the customization option on the Product Page.
Shipping and Delivery
We proudly ship Worldwide (excluding the EU) to bring Hood & Luxe's Premium Unisex Hoodies to customers everywhere.
7. How long will it take to receive my order?
Delivery times vary by location:
- UK: 5–6 business days (Standard), 1–2 business days (Express).
- USA: 5–8 business days (Standard), 1–2 business days (Express).
- See Full Shipping Details.
8. How much does shipping cost?
- Free shipping to the UK and USA (limited time).
- International rates calculated at checkout. Learn more about Shipping Rates.
9. Can I choose faster shipping?
Yes! We offer Express Shipping for select regions. See our Shipping Options for more details.
10. Will my order be tracked?
Yes! Every order includes tracking. Visit our Track Your Order page to stay updated.
Orders and Returns
11. Can I cancel or modify my order?
Once processed, orders cannot be changed or canceled. Please ensure details are correct before completing your order. For assistance, contact us via the Contact Page.
12. Do you accept returns or exchanges?
We accept returns or exchanges for damaged or incorrect items within 30 days. Customized items are non-returnable. See our Returns Policy for more information.
Payments and Security
13. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Digital Wallets: Apple Pay and Google Pay. Buy Now Pay Later:Afterpay/Clearpay and Klarna.
14. Is it safe to shop on your website?
Yes, our website uses SSL encryption to protect your data. Learn about our Privacy Policy for more details.
15. Do your prices include VAT or other taxes?
No VAT is charged on purchases as we are not VAT-registered. Prices displayed are final.
Gift Cards
16. How can I purchase a Hood & Luxe Gift Card?
Visit our Gift Cards page to select your preferred denomination and checkout.
17. How will the recipient receive the gift card?
Gift cards are delivered digitally via email. No physical card will be sent.
18. Can a gift card be used more than once?
Yes! Gift cards can be used multiple times until the balance is fully spent.
19. How do I check my gift card balance?
Use the Gift Card Balance Check page or contact us for assistance.
20. Can I use a gift card to buy another gift card?
No, gift cards cannot be used to purchase other gift cards.
21. How can I redeem a gift card?
Gift cards can be purchased and redeemed for any Hood & Luxe products, including premium unisex hoodies, exclusively online at our store.
Additional Information
20. Can I buy your hoodies in stores?
Currently, our hoodies are exclusively available online. Stay tuned for Retail Updates!
21. How do I contact customer service?
Visit our Contact Us page, use the Live Chat Support, or email us at info@hoodandluxe.com.
We hope this FAQ page answers your questions! If you need further help, don’t hesitate to reach out.